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02:04 02 Jul 19
Very Disappointed. We had excellent experiences with Compass in the past, which makes this experience all the more disappointing. They replaced both of our units within the last 7 years. So when our upstairs unit stopped cooling, I didn't think twice to call them. We had no problem with the service technician who diagnosed the problem as the condenser leaking and needing to be replaced. It was still under warranty and he estimated ~$600 for labor and refrigerant. Also, the part would be in on Tuesday the following week. After not hearing from Compass on Tuesday, I called and was told the part would be at least another week and that the job would cost ~$1600. I explained what we had been told by the service tech and that we were repeat customers, but with no effect. Bottom line, I shopped around, found a more competitive price, and used a different company that was able to pick up the condenser from a local warehouse in one day (under warranty). Not surprisingly, Compass never called us back to tell us the condenser was in and schedule an appt. Unfortunately, it appears that Compass was not really interested in this "small job" and was trying to gouge us on price and fit the job in when it suited them, using the part availability as an excuse ...meanwhile leaving us in the heat! I'm not sure what happened with this once reputable company. If you still plan to use them, do yourself a favor and shop around!!
22:56 12 Mar 19
It's been 2 weeks since our install of a new Trane 18 seer variable speed heat pump. I waited to write my review so I could have some time to learn the system and see how it works. Drew came out a few times over the past year and helped "band aid" the 11 year old Lennox system to get us a little farther down the road. He was very professional and you could tell he was truthful in his advice and repairs. That paid off when our system finally said goodbye to us and we needed a new one. I called Drew and he set us up with this new Trane system that we couldn't be happier with. It is far beyond what we had and I can tell by monitoring the run times (on my cell) and setting the temps (on my cell) that we were going to save on our electric bill. The installers were very professional, courteous and were in and out in the time frame I was told. They also left no sign of being here. I would highly recommend Compass Air and have already referred friends to them. I will be a customer for life.
02:25 02 Feb 19
This is the second time I've used Compass Air Services for installing HVAC systems. My first house they installed 2 Trane XV18 systems with some hesitation whether it was worth it to spend the extra money on the variable speed compressor. After a year it was definitely worth it and would not go back to the single or two stage compressor. I bought a new house that needed three new systems and I shopped around quite a bit and kept coming back to Compass because they offered the best deal and kept the pricing very reasonable. Drew was my P.O.C. and wouldn't deal with anybody else because he was always honest and straightforward. He didn't try to sell me the top dollar system and provided me all the pros and cons of each. He was always very responsive to my texts, emails or phone calls answered all my questions. I consider my self well versed in HVAC's everything they told on my first house was spot on and was another reason for going with Drew and Compass. Mike Pryor the owner of the company was very attentive to my questions and needs. Drew and Mike both showed up on the day of the install with a crew of 10 guys and replaced all three units along with replacing the ductwork and move some returns all in one day. The whole crew was polite and courteous and cleaned as they went and covered the floors with tarps to prevent stains and dirt. No question that I would use these guys again and will continue to use them for all the maintenance and upkeep.
17:46 17 Jul 18
I had Compass Air come out to do a "tune up" on my home and a rental unit. Jeremy called to tell me he was on his way and he arrived right on time. He was thorough and explained things and was very polite and informative. I had a few questions and he answered them to my complete satisfaction. I will be using Compass Air for my future HVAC needs. Shout out again to Jeremy.
13:27 16 Jul 18
Jerry with Compass Air installed a new system in my house this weekend and they did an amazing job! I am very pleased with their service. Jerry my (sales Associate), went above and beyond to explain the installation and financial aspects! I received 3 other quotes from other different AC companies and Compass Air gave me the best price. Compass Air has the best prices and excellent customer service!
16:16 02 Jul 18
Compass Air installed my system in April 2017. I was very happy with every facet of the installation. This past weekend, I had an issue with my unit. I called at 8:00pm on a Saturday and Shane called back within 30-45 minutes. We determined that my problem was not critical, and he scheduled me for Monday morning between 10:30-11:30am. Jeremy showed up at 10:20 and took care of my issue very quickly and explained the cause and ways to deal with it. I chose Compass Air for my installation because they had great reviews and were able to get to me quickly when my A/C was out, but after needing service and seeing how they took care of me, I know I made a good choice.
22:16 26 Jun 17
Our sales rep, Jeremy, was very helpful and quick to answer/return my calls and concerns. He was patient to explain all of the details concerning the equipment, efficiency, and payment options. Our installation also went very smoothly, George was very helpful to answer my any of my mom's questions the day of. And the crew arrived on time and got right to work and finished in a timely manner. The installation at my home went great & so my mom also decided to do business with Compass. We had a great experience with them and highly recommend their services!